Support

If you have problems or experience issues while visiting xmir, please use the Contact form to report it or send a message to support@xmir.org. Resident scan log on to the Helpdesk to report support issues and abuse. 

For support of  items purchased on the SecondLife Marketplace or in-world, make an in-world contact or use the Contact form.


Recommended viewers

Our current recommendation is that you use the Dayturn viewer.

The viewers listed are to varying degree available in both macOS, Linux and Windows versions. 

For the version 3 viewers, be sure to download and install the version that supports OpenSim

If you hardware can handle it, be sure to turn on the Advanced Lighting model, Ambient Occlusion and even shadows.

macOS users running macOS 10.15 Catalina have few options available. Our own Dayturn viewer is signed with an Apple Developer ID for best compatibility with Catalina.


Improve how mesh is viewed in your viewer by adjusting a setting that must be set via the Advanced menu’s Debug Settings item.

Choosing this menu item will open a windown where the easiest way to select the setting you want to adjust is start typing its name in the text box.  Type in rendervolumeLODfactor and use a value of 4 or 5 for the best setting. Make sure to hit return/enter after typing the value to make it stick. Then close the window and meshes should no longer look distorted even over distances. 

To enable the Advanced Menu you can use the keyboard shortcut Control+Option+D on a Mac and Control+Alt+D on a PC. You will also find it in Preferences, but it is not consistent under which tab to enable it from viewer to viewer. Most likely under the Advanced tab. 



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